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KNOOPS 

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Reach out to us here and someone will be in touch. Please include pictures, details on the issue and proof of purchase.

Having issues with your Shaker or Dualit

Shakers, makers & frothers

Where is my order?

What do I do if I put the wrong address for my order?

What happens if my order arrives damaged?

How does the welcome discount work?

Shopping online

What delivery options are available?

Do you deliver internationally?

Can I send to multiple addresses from one order?

Do you offer next day delivery?

Delivery

How do I return an item?

Returning a faulty item

Which products can't be returned?

Returns

How should I store my Knoops hot chocolate?

What's the shelf life of your products?

Which of your chocolates are suitable for vegans?

Where can I find information about the allergens in your products in store and online?

Is your chocolate sustainably sourced?

Product

Which maker is right for me?

Using your Dualit

The Knoops shaker

How to use your Smeg

Having issues with your Smeg

Do you sell gift cards?

Can I add a gift message to my order?

Can I add a gift box or bag to an order?

How big are the gift boxes?

How do gift wraps/bands work?

Do you offer corporate gifting and discounts for large orders?

Do you provide gift receipts?

Gifting

Where can I find my nearest Knoops?

Where are you opening new stores?

Do you accept cash?

Where can I find your menu?

Do your stores deliver?

Do you give a discount for using a reusable cup?

Do you offer student discount?

Drink temperature

What is the difference between an iced chocolate and milkshake?

Do you have wheelchair access?

Are your stores dog friendly?

Knoops stores

Getting started on the Knoops loyalty app?

How do I link my loyalty app to the Knoops website?

How to earn points?

How to redeem points?

How do I find out about rewards + offers?

How do I know if my website account is earning loyalty points?

Knoops student discount

How do I see how many loyalty points I have

How to earn loyalty points on online order?

How do I earn loyalty points when shopping online?

I have more questions about the app/loyalty

Knoops loyalty

What is Knoopology?

How do I keep in touch with all things Knoops?

How do I join the Knoops team?

How do I know which % to go for?

About Knoops

I am not sure which rewards tier I am on?

When will I hear about my rewards and when can I redeem them?

How long are the rewards valid for?

How do I redeem my rewards in store?

How do I redeem my online rewards?

When will I receive my investor tin/hamper?

I would like more information on the events for the Smooth and Velvet Crowd?

I am having issues with the app

Crowdcube/Investment queries

Having issues with your Shaker or DualitUpdated 7 months ago