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KNOOPS 

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About Knoops

Where is my order?

What do I do if I put the wrong address for my order?

What happens if my order arrives damaged?

How does the welcome discount work?

Shopping online

What delivery options are available?

Do you deliver internationally?

Can I send to multiple addresses from one order?

Do you offer next day delivery?

Delivery

How do I return an item?

Returning a faulty item

Which products can't be returned?

Returns

How should I store my Knoops hot chocolate?

What's the shelf life of your products?

Which of your chocolates are suitable for vegans?

Where can I find information about the allergens in your products in store and online?

Is your chocolate sustainably sourced?

Product

Which maker is right for me?

Using your Dualit

The Knoops shaker

How to use your Smeg

Having issues with your Smeg

Having issues with your Shaker or Dualit

Shakers, makers & frothers

Do you sell gift cards?

Can I add a gift message to my order?

Can I add a gift box or bag to an order?

How big are the gift boxes?

How do gift wraps/bands work?

Do you offer corporate gifting and discounts for large orders?

Do you provide gift receipts?

Gifting

Where can I find my nearest Knoops?

Where are you opening new stores?

Do you accept cash?

Where can I find your menu?

Do your stores deliver?

Do you give a discount for using a reusable cup?

Do you offer student discount?

Drink temperature

What is the difference between an iced chocolate and milkshake?

Do you have wheelchair access?

Are your stores dog friendly?

Knoops stores

Getting started on the Knoops loyalty app?

How to earn points?

How to redeem points?

How do I find out about rewards + offers?

Knoops student discount

How do I see how many loyalty points I have

I have more questions about the app/loyalty

Knoops loyalty

What is Knoopology?

How do I keep in touch with all things Knoops?

How do I join the Knoops team?

How do I know which % to go for?Updated 3 months ago