When your order is dispatched, you will receive an email with tracking details. Click on the link to check the latest updates from our carriers. Please expect slight delays around Black Friday and Christmas. We apologise for any inconvenience caused.
These things happen – contact our customer happiness team as soon as you can here and they can advise if the shipping address can be changed. Please note: due to the high volume of orders, we cannot guarantee any changes.
Unfortunately, orders can sometimes arrive damaged. Please get in touch here with photos of what's been damaged and your order number.
Join the Knoops newsletter for a discount code to use on your first online order, the code will only work if you are signed up. The offer is not valid on hot chocolate shakers or makers, gift packaging or gift cards. If you have any of these products