How to redeem points?Updated 7 months ago

You can start redeeming points when you’ve earned a minimum of 30 points. You’ll be able to claim different products depending on how many points you have in your account:

Redeeming points in store:  

• To see what rewards you can access with your point balance, log in to your account on the app, then tap ‘Loyalty’– the star at the bottom of the screen. Rewards that are available to you will be displayed here. You can then redeem your offer by clicking the one you want.
• You cannot scan offers with the QR code, you have to order through the app to redeem it: tap the store location, choose your drink/tube of flakes. In the cart, you can redeem your offer via “choose personal offers” and select your offer.

Redeeming points online: 

• Go to 'Knoops loyalty'
• Login into your account and this will show your points balance and available rewards
• Select the reward you would like to claim. Once your points have been converted this cannot be reversed
• Your available vouchers will show under your points balance, select 'Use' and add the product to your cart 
• This will automatically discount the product and you can place the order as normal