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Crowdcube/Investment queries

I am not sure which rewards tier I am on?

There are six different rewards tiers based on the amount invested. If you are unsure which one you fall into please reach out to [email protected]. The Mellow Crowd£50-£499 investment. The Sweet Crowd:£500-£999 investment. The Earthy Crowd: £1000-£

When will I hear about my rewards and when can I redeem them?

Once all due diligence is done by Crowdcube you will receive an email from our team with more information on how to redeem your rewards. If you have any questions please reach out to [email protected]

How long are the rewards valid for?

Investor rewards will be valid for a year once issued.

How do I redeem my rewards in store?

In order to redeem your rewards you will need to download the Knoops app for iOS here and for Android here. Once you have signed up with the same email address linked to your Crowdcube investment (please do not use Apple ID) your rewards should show

How do I redeem my online rewards?

If you are part of the Velvet Crowd you will receive 20% off online orders. In order to redeem this you will need to signup on our website with the same email address as the app (and Crowdcube) through this link, the voucher will only work with this

When will I receive my investor tin/hamper?

The investor tin and/hamper will be sent out in January to the address given to Crowdcube. If you have moved or would like your delivery sent elsewhere please reach out to us at [email protected].

I would like more information on the events for the Smooth and Velvet Crowd?

If you are part of the Smooth Crowd you will be sent invites for any exclusive events Knoops holds or attends. If you are part of the Velvet Crowd there will be a tasting event held with Jens. More information on events will be sent directly to you.

I am having issues with the app

If you are having any issues with the app please reach out to [email protected] and they will assist.